Privacy Policy
Mahaveer Ventures (“Hotel”, “Restaurant”, “Hall”, “Catering”, “we”, “us”, or “our”) is committed to protecting the privacy of users (“you”, “your”) who access our website thepadivalgrand.com and use our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable laws in India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email address
- Mobile number
- Address
- Government-issued ID details
- Payment and billing details
b) Booking & Stay Information
- Reservation details
- Check-in and check-out dates
- Preferences and special requests
c) Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. Purpose of Collection
We collect and use your information for:
- Processing room reservations and payments
- Providing hotel accommodation and related services
- Customer support and communication
- Legal compliance and regulatory requirements
- Improving our website and services
- Marketing communication (with consent)
3. Consent
Where required under the DPDP Act, personal data shall be processed only upon obtaining free, specific, informed, unconditional, and unambiguous consent of the Data Principal through a clear affirmative action. The Data Principal may withdraw consent at any time, with the understanding that such withdrawal may affect the availability of certain services.
4. Disclosure of Information
We do not sell or rent your personal data. However, we may share your information with:
- Service providers(payment gateways, booking platforms, IT service providers)
- Government or regulatory authorities when required by law
- Law enforcement agencies pursuant to legal obligations
All such disclosures are made on a need-to-know basis and subject to confidentiality obligations.
Personal data may be processed without consent for legitimate uses as permitted under Section 7 of the DPDP Act, including:
- Performance of services requested by the Data Principal
- Compliance with applicable laws and judicial or regulatory orders
- Ensuring safety, security, and prevention of fraud
5. Data Security
We implement reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, loss, or disclosure. Despite our efforts, no method of transmission over the internet is completely secure.
6. Cookies Policy
Our website may use cookies to enhance user experience, analyze website traffic, and improve services. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required under applicable laws and regulations.
8. Your Rights
Subject to applicable law, you may have the right to:
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
10. Children’s Privacy
Our services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the website.
12. Contact Information
In accordance with Chapter III of the DPDP Act, the Data Principal has the right to:
- Access information about personal data processed
- Request correction, completion, or updating of personal data
- Request erasure of personal data, subject to legal obligations
- Nominate another individual to exercise rights in the event of death or incapacity
- Grievance redressal
For any questions or concerns regarding this Privacy Policy, please contact:
Mahaveer Ventures
Email: info@padival-grand-hotel.com
Phone: +91 96868 04784